Community Manager
Community • Full-time
San Francisco, CA, United States (Hybrid)
The Role
We're hiring a Community Manager to build, nurture, and empower our player and creator community. You'll be the connective tissue between our players, developers, and researchers — ensuring feedback flows, updates land, and our culture stays healthy and fun.
You'll design community programs, run events, and own our presence across Discord, Steam forums, and social channels. You'll help craft player-facing comms that are transparent, timely, and aligned with our values.
If you love games, live for community energy, and know how to turn great moments into lasting relationships, we'd love to meet you.
- Own Discord health, moderation, and programming
- Create community rituals: playtests, AMAs, devlogs, tournaments
- Turn feedback into actionable insights for the dev team
- Spotlight creators and superfans; grow positive culture
Key Responsibilities
- Design and run community programs: playtests, feedback groups, AMAs, events
- Moderate Discord and forums; maintain clear guidelines and healthy conversation
- Build creator relationships; coordinate keys, previews, and collabs
- Write patch notes, announcements, and community updates with clarity and warmth
- Synthesize feedback into product insights; track sentiment and report trends
- Partner with support to triage issues and close the loop with players
- Collaborate with marketing on beats, launches, and content moments
Required Qualifications
- 2+ years managing game or creator communities
- Experience operating active Discord servers and forum communities
- Excellent written communication; calm and empathetic conflict handling
- Comfort analyzing qualitative feedback and basic metrics (retention, sentiment)
- Strong organizational skills; can run programs end-to-end
Preferred Skills (Nice to Have)
- Experience with live service games and patch cadence
- Background in moderation frameworks and incident response
- Familiarity with creator ecosystems, key distribution, and analytics bots
- Regional language fluency beyond English is a plus
Project Highlights
- Be the voice and heartbeat of our community
- Design programs that turn players into lifelong fans
- Tight feedback loops with a responsive dev team
- High ownership, high trust, and room to experiment
Got what it takes?
In your application we want to see your personal style — what makes you tick and why you think your next opportunity is here with us.